Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept cancellations
Frequently Asked Questions
Custom and personalised orders
I love creating rugs that are unique to you! Every rug in my shop can be customized in size, color, design, or shape. If you have a special idea, name, logo, or artwork in mind, just send it to me — I’ll turn your concept into a handcrafted rug made from premium New Zealand wool.
You can personalize:
• Any Size (small to extra-large)
• Any Color Palette
• Any Shape (round, oval, wave, heart, etc.)
• Names, Letters, or Initials
• Logos or Custom Artwork
• Full Custom Designs from scratch
Before I start making your rug, I can share a design preview, so you know exactly what you’re getting.
My goal is simple: to craft a one-of-a-kind rug that reflects your idea, with quality that lasts for years.
For any custom request, just message me —
Sizing details
Every rug in my shop is handmade to order, which means you can choose any size that fits your space perfectly. Whether you need a small bedside piece or a large statement rug for your living room, I can craft it exactly to your measurements.
Available Size Options:
Small Rugs
Ideal for entryways, bedside, desk area, or door mats.
Medium Rugs
Great for bedrooms, kids’ rooms, small living areas, or accent decor.
Large Rugs
Perfect for living rooms, hallways, studio spaces, or feature walls.
Custom Sizes
If you need a size that isn’t listed, just message me!
I can create any custom dimension — no limit.
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⭐ How to Choose the Right Size
Measure the area where the rug will go.
Add 2–4 inches extra if you want a fuller look.
Care instructions
To keep your handmade rug looking fresh, gently vacuum on low suction and avoid rotating brushes. If a spill happens, blot with a clean cloth—never rub. Trim loose fibers with scissors; don’t pull. For deeper cleaning, use mild detergent and cold water, then air-dry away from direct sunlight. Rotate occasionally to avoid uneven fading. If storing, roll the rug and wrap it in breathable fabric. With simple care, your wool rug will stay soft, vibrant, and long-lasting.
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Gift wrapping and packaging
Your rug is carefully packed to keep it safe and beautiful during shipping. Each piece is wrapped in protective layers to prevent dust, moisture, or damage. If you're sending it as a gift, I can add simple, clean gift wrapping with a handwritten note—just let me know at checkout. Every rug arrives neatly rolled, secured, and ready to make someone’s day special. Worldwide shipping is safe, secure, and handled with care.
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Wholesale availability
Yes, I offer wholesale options for shops, boutiques, studios, and interior designers. All rugs can be customized in size, color, and design to match your brand or project needs. Bulk order pricing and processing times vary based on quantity and style. If you're interested in wholesale, just message me with your requirements—I’ll share available discounts, production timelines, and sample options. I’m happy to partner with businesses worldwide.
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Coutom
I specialize in fully custom rugs. You can choose any size, color, shape, or design—whether it’s a name, logo, artwork, or a completely original idea. Just send me your concept or reference photo, and I’ll create a layout before starting your rug. Every piece is handmade using premium New Zealand wool, crafted exactly to your vision. Message me anytime for custom requests—I reply quickly and love working on unique designs.
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